Knowledge & Updates

Guide to Customer Programs

Learn about customer service, support programs, and shopping guidance.

Product Warranty Policy | Thien Thanh Agarwood

Published: Apr 12, 2026, 3:57 p.m.

Warranty policy for bracelets, agarwood incense, trays, incense burners, and electric burners, subject to inspection before support.

Published: Apr 12, 2026, 3:57 p.m.

Shipping policy for domestic and international orders at Thien Thanh Agarwood, including methods, charges, and key notes.

Published: Apr 12, 2026, 3:57 p.m.

Member policy: earn 1 point per 50,000 VND, redeem 1 point = 500 VND, with USD orders converted to VND before calculation.