Summary: K-GOLD’s delivery policy focuses on order handling, carrier handoff, shipment tracking, delivery inspection, and support for delivery issues.
This policy applies to orders purchased at K-GOLD stores and through the K-GOLD website. It sets out the order-handling process, handoff to delivery carriers, shipment tracking, delivery inspection, and other terms related to the delivery process.
K-GOLD supports domestic and international delivery depending on the type of order, destination, and shipping conditions at the time of purchase.
For detailed information about shipping methods, charges, estimated delivery times, and special notes for domestic or international shipments, customers should refer to the Domestic and International Shipping Service Policy published on the website. This helps keep the present page focused on delivery operations rather than repeating the full fee structure and carrier details already listed there.
K-GOLD works with suitable shipping partners to ensure orders are delivered through an appropriate and secure process.
Depending on the order, customers may choose from the available delivery options shown at checkout. In some cases, K-GOLD may adjust the carrier or delivery method when reasonably necessary to suit actual shipping conditions, while still aiming to keep customers properly informed before dispatch.
Orders are processed after K-GOLD receives payment confirmation or after the order is accepted under the procedure applicable to that purchase method.
The usual internal preparation time is 1 to 3 business days, excluding peak periods, promotional campaigns, holidays, or cases that require additional verification, packing time, confirmation, or special handling.
After the parcel is handed over to the carrier, the actual transit time will depend on the destination, the selected service, and the carrier’s operating conditions.
Delivery charges are determined on a case-by-case basis and may depend on the destination, parcel weight, parcel dimensions, service type, and any related conditions that arise during shipment handling.
If free shipping or shipping support is offered through promotions, K-GOLD will announce the details on the website or during checkout.
For detailed domestic and international rate information, customers should consult the Domestic and International Shipping Service Policy, which already contains the specific shipping structures and method details.
Once an order has been handed over to the carrier, K-GOLD will provide the relevant tracking code or shipment information so the customer can monitor delivery progress.
K-GOLD may send updates by email, phone number, or another suitable contact channel regarding order status, delivery progress, or important shipment updates.
Upon receipt, customers should inspect the outside condition of the parcel, the quantity of items, the packaging condition, and the product condition before confirming delivery.
If the customer notices damage, missing items, incorrect products, or any unusual condition, the customer should:
If the customer accepts the parcel without any note or timely notice, K-GOLD may treat the shipment as having been received in an acceptable condition, unless the customer later provides evidence to support a different conclusion.
If delivery fails because the customer is unavailable, does not respond in time, or provides incorrect delivery information, the parcel may be returned to the warehouse or handled according to the carrier’s failed-delivery procedure.
In that case, K-GOLD will contact the customer to discuss the next step. If re-delivery is needed, additional charges may apply depending on the cause and the actual conditions of the shipment.
For international orders, delivery time, delivery cost, shipping method, and related conditions will be confirmed on a case-by-case basis.
Any costs related to import procedures or customs clearance will also be reviewed and confirmed case by case. In suitable situations, Thien Thanh Agarwood may proactively support part or all of these costs in order to make delivery more convenient for the customer.
K-GOLD is not responsible for delays, disruption, or delivery issues caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, shipping-network disruptions, legal or regulatory changes, customs inspections, infrastructure failures, or similar events.
In such cases, K-GOLD will try to notify customers promptly and work with them to find a practical solution within reasonable operational limits.
Returns, refunds, and warranty matters are handled under K-GOLD’s separate policies published on the website.
For certain products with special storage, use, or inspection conditions, return support may be limited once the product has been opened, used, or altered from its original condition.
This policy takes effect from the date it is posted on the website. K-GOLD may revise the policy when necessary and will publish the updated version on the website.
