Thien Thanh Agarwood logo text
Thien Thanh Agarwood

Terms of Use | K-Gold

Terms of Use

Summary: These terms set out the rights, obligations, and responsibilities between users and K-GOLD when using the website or services.

1. Introduction and Scope

Welcome to the website and services of K-GOLD. These Terms of Use govern the rights, obligations, and responsibilities between users and K-GOLD when accessing the website, using services, placing orders, or interacting with content provided by K-GOLD.

By continuing to access the website or placing an order, you are understood to have read, understood, and agreed to comply with these terms together with any related policies published on the website.

2. Eligibility and User Account

Users must be at least 18 years old or otherwise have full legal capacity under applicable law to use K-GOLD’s services.

When creating an account, you agree to provide accurate, complete, and updated information whenever changes occur. You are responsible for keeping your login credentials secure and for notifying K-GOLD promptly if you detect any unauthorized access.

  • K-GOLD reserves the right to refuse, suspend, or terminate access if it detects conduct that violates these terms, involves false information, disrupts the system, or breaches applicable law.

3. Orders, Payment, and Delivery

An order is considered received when K-GOLD sends an acceptance notice or when the order is processed according to the store’s sales procedures.

K-GOLD strives to keep product prices, descriptions, and images accurate on the website. However, some information may be adjusted when necessary to reflect actual stock conditions, pricing, or supply arrangements.

Customers are responsible for providing accurate payment, delivery, and contact information. Payment, delivery, and order handling are subject to the relevant policies published on the website.

4. Intellectual Property and Content

All content on the website, including but not limited to text, images, logos, icons, interface design, and source code, is the property of K-GOLD or is used lawfully within the permitted scope.

Users may view or download content for personal, non-commercial use only. Any copying, distribution, modification, republication, or reuse in any form requires K-GOLD’s prior written consent.

  • By submitting reviews, images, or other content to the website or K-GOLD’s related channels, you allow K-GOLD to use, reproduce, display, or adapt that content as reasonably necessary for operations, promotion, or customer service.

5. Responsibility, Warranty, and Limitation of Liability

K-GOLD aims to provide clear and accurate product information. However, it is not responsible for minor differences in displayed colors, product perception, or variations caused by the user’s device.

Specific warranty conditions are governed by K-GOLD’s separate warranty policy.

To the extent permitted by law, K-GOLD is not liable for indirect damages, loss of profits, or losses arising from use of the website, system delays, or use of products contrary to instructions, unless otherwise required by law.

6. Prohibited Conduct and Security

Users must not engage in fraud, impersonation, malware distribution, unauthorized system interference, infringement of third-party rights, or any unlawful use of the website.

You must not share your login credentials with others. If you become aware of a security risk, unauthorized access, or suspicious activity related to your account, please notify K-GOLD as soon as possible.

7. Termination, Amendments, and Notices

K-GOLD may suspend or terminate services for users who violate these terms or engage in conduct that affects website or store operations.

K-GOLD may update or revise these Terms of Use to reflect business operations or legal requirements. Any updated version will be posted on the website and will take effect from the publication date. Continued use of the services after that time constitutes acceptance of the revised terms.

8. Dispute Resolution and Governing Law

These terms are governed by the laws of Vietnam.

Any dispute will first be addressed through negotiation and amicable settlement. If the matter cannot be resolved in that way, it will be submitted to the competent authority in Vietnam in accordance with applicable law.

9. Contact

For questions regarding these Terms of Use, complaints, or support requests, please contact:

  • Email: hotro@tramhuongthienthanh.com
  • Phone: 096.7749.781
  • Address: No. 61, Street 45, Khanh Hoi Ward, Ho Chi Minh City, Vietnam

Effective date: These Terms of Use take effect from the date they are posted on the website. K-GOLD recommends that users read them carefully before using the services.

WhatsApp Zalo